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  #1  
Old 11-23-2009
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Thumbs up Sport tour ltd + Alpinestars

So I bought some Alpinestars SMX-2 gloves in July of 08'. As of about September of this year, the leather on the right palm had ripped through. At first I thought it might just be me and abusing them and wearing them in the rain, etc. On an off chance I was at sport tour (sharonville) and mentioned it to the shop guys, and they said they would ask their rep about it. After the rep was notified, he needed to actually see the gloves. I brought them in before the next time he was supposed to be in and he decided to send them to A* to have them evaluate whether they would be covered by warranty. I am happy to say that I picked up my brand new SMX-2 gloves today. I cannot tell you how pleased I am with alpinestars for replacing gloves that they easily could have written off to excessive wear and tear, and how impressed I am with sport tour for going above and beyond to take the gloves to their rep, then take care of shipping the old gloves out and receiving the new gloves back for me. While I have always enjoyed the people, prices, and service of sport tour; this experience really reinforced what exceptional customer service means!
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  #2  
Old 11-23-2009
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Excellent mojOH. Yes the guys at Sport Tour are awsome. They've always gone way above the rest on customer service.
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  #3  
Old 11-23-2009
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Sounds like a great shop, I'll have to check them out some time. And it's nice to hear of a company standing behind their products. +1 for A*.
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Old 11-24-2009
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+10 on the guys at Sport Tour... their $$ are pretty much the interweb $$...

and i like to keep some of my $$ local, to support the LITTLE guy!!!
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  #5  
Old 11-30-2009
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I Agree! Sport Tour has great prices and there customer service is Top Notch! One incident, I had them order some pieces for a GPS setup. Knowing what I was doing with the parts, they took it upon themselves to order an extra piece that allowed everything to work together much better than the pieces I ordered. Highly Recommended!
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  #6  
Old 11-30-2009
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I have spent a lot of money there (I work across the street). Great place great people and if they dont have it they can get it at a very good price. Everyone should check em out.
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  #7  
Old 12-11-2009
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Yep good people. I buy a lot there (my wife would say too much)
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  #8  
Old 04-03-2010
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I'm headed over to Sport Tour this morning (Sat April 3) to look at a rear tire for the ST. Printed off this thread to show them that their dedication and hard work is appreciated.
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  #9  
Old 04-13-2010
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Hey ferret, been meaning to tell you that I went into ST last week to get some incidentals and I asked Andy about it and he said he had the print out over by the register. Bad thing is, Andy already knew me by first and last name lol
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"Never run out of real estate, traction and ideas at the same time." - Mario Andretti
Zero to Mach Squirrel in zilch point sh*t flat

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  #10  
Old 04-13-2010
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